Digital Account Director – combining social & digital consultancy with crisis communications & reputation management

I have a fascinating opportunity for someone who is interested in combining skills in social and digital media with meaty crisis comms and reputation management. The level of the role would suit someone around Account Director.

My client is a specialist consultancy whose purpose is to help businesses do digital better. It houses talented trainers, consultants, developers and managers who all have one thing one in common: they’re passionate about helping businesses to communicate better online through confident, skilled in-house teams. The quality of its work means it enjoys a high volume of repeat business and a great deal of trust with its clients, who include some of the world’s biggest brands, charities and governments.

The agency continues to grow and has ambitious plans to scale its work in crisis communications and digital capability. As such it is looking for an Account Director who is a champion of effective crisis communications and social media.

It’s all about helping clients understand the gaps in their overall approach to social, as well as their crisis communications plans. You’ll be responsible for managing relationships with several of the agency’s largest accounts; from annual project planning to weekly management of deadlines and work streams.

You will identify opportunities to grow the value and diversity of each of these accounts, and work with the team to make these happen. It develops and manages its own platforms and the theory and ideas that underpin them. So, there’s lots of scope to be creative and to test and iterate ideas.

The role will also involve helping with the delivery of crisis simulations, social media training courses and consultancy projects.

Desired experience includes:
– previous experience working for an agency in either digital communications, public relations or crisis communications
– demonstrable experience of growing client accounts across multiple budget lines
– an understanding of how digital platforms are changing the way people consume and share information
– experience presenting and delivering workshops or training online
– a flexible approach to managing your work time, in order to accommodate clients operating in different timezones